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Terms of Use and Terms of Sale

Welcome to the HiLEE Marketing website. By accessing or using our website, you agree to be bound by these Terms of Use and Terms of Sale and our Privacy & Cookies Policy. If you do not agree with these terms, please do not use our website.

Product Information and Quality Terms

We strive to provide accurate and detailed information about our products, including Korean BBQ grills, roaster, vent hoods, customizable tables, and Sauces. Our products are carefully selected and designed to meet the highest standards of quality and durability. However, we do not guarantee that the information on our website is always up-to-date or error-free. Product images are for illustrative purposes only and may differ slightly from the actual product.

Ordering and Financing

By placing an order on our website, you are making an offer to purchase the products at the listed prices. We reserve the right to accept or reject your order. HiLee Marketing offers flexible financing options to help you acquire the equipment and supplies you need for your restaurant. Our financing partners provide competitive rates and terms, making it easier for you to start or expand your business. Please contact us for more information on financing options and to discuss your specific needs.

Installation Services and Support

At HiLee Marketing, we understand that setting up a restaurant can be a complex and time-consuming process. That’s why we offer professional installation services for hoods, tables, and other equipment necessary to setup your own restaurant. Our experienced team of technicians will work closely with you to ensure that your restaurant is properly equipped and ready for business. We provide ongoing support and maintenance services to keep your equipment in top condition and minimize downtime.

Customization and Design Services

In addition to our standard products, HiLEE Marketing offers customization and design services to help you create a unique and memorable dining experience for your customers. Our team of designers can work with you to develop custom layouts, color schemes, and branding elements that reflect your restaurant’s style and atmosphere. We can also provide guidance on menu design, signage, and other visual elements to help you create a cohesive and appealing brand identity.

Authentic Sauces and Marinades

At HiLEE Marketing, we take pride in offering authentic sauces and marinades for your Korean BBQ dishes. Our sauces are carefully crafted using traditional recipes and high-quality ingredients to ensure the best possible flavor for your restaurant. We source our ingredients from trusted suppliers and use state-of-the-art production techniques to maintain consistency and quality. Our sauces are available in a variety of flavors and packaging options to suit your needs, whether you’re a small restaurant or a large-scale operation.

Warranty

All products sold by HiLEE Marketing are covered by the manufacturer’s warranty.

  • Table BBQ Grills come with a 1-year parts and labor warranty, ensuring protection against defects in materials and workmanship.
  • BBQ Grill Hoods are covered by a 1-year parts warranty, excluding filters.

Please note that warranty coverage may vary depending on the specific product and manufacturer. For detailed warranty information, refer to the documentation provided with your purchase or contact our customer support team.

Limitations of Warranty

Except as set forth by the manufacturer and where applicable, HiLEE Marketing makes no additional warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. HiLEE Marketing disclaims any liability for claims arising out of:

  • Product misuse
  • Improper product selection
  • Improper installation
  • Product modification
  • Mis-repair or misapplication

HiLEE Marketing expressly disclaims any liability for consequential, incidental, or punitive damages arising from the use or inability to use our products.

Return Policy

  • Title to all merchandise shall remain with HiLEE Marketing until the full purchase price is paid.
  • A 10% annual interest rate will be assessed on all late payments.
  • Orders not picked up within 90 days of the purchase date will be subject to a storage fee equal to 20% of the purchase price per month.

Return Requirements

  • All returns require pre-authorization from HiLEE Marketing and must be made within 30 days of the purchase date.
  • Products must be in their original condition and packaging to be eligible for return.
  • A 30% restocking fee will be charged for all returned items.
  • Refunds are not available; only exchange or store credit will be offered.

Damaged or Defective Products

If you receive a damaged or defective product:
  1. Contact our customer support team immediately.
  2. We will work with you to arrange for a replacement or repair in accordance with the manufacturer’s warranty.
  3. In some cases, we may require you to return the damaged or defective product for inspection before processing a replacement or repair.

Refunds and Credits

  • If a return is approved, we will issue an exchange or store credit for the purchase price of the item, less any applicable restocking fees.
  • Refunds will not be provided for returned items, except in cases where required by law.
  • Store credits can be applied to future purchases from HiLEE Marketing and do not expire.

Disclaimer of Liability

HiLEE Marketing shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or relating to the use of our products or website. This includes, but is not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses. We reserve the right to refuse service to anyone for any reason at any time.

Modification of Policies

HiLEE Marketing reserves the right to modify these Warranty and Return Policies at any time, without prior notice. Your continued use of our website and purchase of our products after any such changes constitutes your acceptance of the new policies. It is your responsibility to review these policies periodically for any updates or changes.

Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of HiLee Marketing and is protected by United States and international copyright laws. You may not reproduce, modify, distribute, transmit, display, publish, or create derivative works from our content without our prior written consent. Any unauthorized use of our intellectual property may result in legal action.

Indemnification

You agree to indemnify, defend, and hold harmless HiLee Marketing, its affiliates, officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to your violation of these Terms of Use and Terms of Sale or your use of our website and products, including, but not limited to, any use of the website’s content, services, and products other than as expressly authorized in these terms.

Entire Agreement

These Terms of Use and Terms of Sale, together with our Privacy & Cookies Policy, constitute the entire agreement between you and HiLee Marketing regarding the use of our website and products. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Contact Us

If you have any questions about these Terms of Use and Terms of Sale, please contact us at:
 
HiLee Marketing
1547 Venice Blvd, Los Angeles, CA 90006
 
Email: hello@hileemarketing.com
 
Phone: (888) 926 – 4619